Status Update

March 18th, 2010 8:50 PM -05

I have returned the PajamaJeans, sufficiently stalked and requested my refundage from Target.

Apparently, the “Sorry, New Moon pre-purchasers, we’re serious about that price match guarantee and will refund you upon shipping” notice Target emailed this week was a stall tactic.   My call obviously wasn’t the poor support agent’s first Twi-inquiry.  She had the schpeel down.  According to Maleda, Target’s created another team to address the issue, a refund is promised and an estimated time for refund cannot be provided right now.  She was deeply apologetic for this and appreciative of my patience.  Whatever.  We’re talking $7.  It’s not like you resurrected my childhood dog just so you could kill him.  I found the apologies and kudos unnecessary.  But, then again, I’m 33.

There’s a reason 13 year olds can’t have credit cards. Otherwise, Target’s overseas support team would require a crash course in tween crisis management. Agents would learn phrases like “I apologize for the utter devastation and total bungholiness our accounting error has caused you, miss;” “If I STFU as you have requested, I cannot be of assistance to your problem;” and (when things are at Def Con 5) “Your sorrow over the lost $7 is like the emptiness Bella felt when Edward left her in the woods and that makes me so sad for you. I would never, ever hurt you like that.”

But, I digress. My biggest task list relief came when I submitted the wedding album revisions this afternoon. I can’t wait to see the final product (kow). I’m kinda hoping there’s time for a reproof so I can post it here. We’ll see. I’m not going to push that, because I procrastinated so long in answering our wedding album creator.

That leaves me with thank you notes, bulbs n’ hoes and the margarita machine.

But don’t those sound more like weekend tasks?

One Response to “Status Update”

  1. Season says:

    Entire Target tech support etc. is located in India. It is so painful to call & attempt to explain that the network isn’t allowing you to submit bills to certain insurance providers but will to others. They *always* have to call you back. We think it’s a tiny room with 5 people who brainstorm all problems. Usually their 3rd solution works.

Leave a Reply